Privacy Policy

Last updated: January 2025

At Send-It Network, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use MergeDesk and our related services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and contact details
• Profile Information: Company name, job title, and preferences
• Content: Email templates, campaign content, and recipient lists
• Communication: Messages, support requests, and feedback
• Payment Information: Billing details and transaction history

1.2 Information We Collect Automatically

When you use MergeDesk, we automatically collect:

• Usage Data: Pages visited, features used, and time spent
• Device Information: IP address, browser type, and operating system
• Log Data: Access times, error logs, and performance metrics
• Cookies: Session data and preferences (see Cookie Policy below)

1.3 Information from Third Parties

We may receive information from:

• Email service providers (delivery status, bounces)
• Payment processors (transaction confirmations)
• Analytics services (usage patterns and trends)
• Social media platforms (if you connect accounts)

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Services

• Create and manage your account
• Process and deliver email campaigns
• Provide customer support and technical assistance
• Develop and enhance our platform features
• Ensure service security and prevent fraud

2.2 Communication

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Notify you of important changes to our services

2.3 Analytics and Research

• Analyze usage patterns to improve our services
• Conduct research and development
• Generate aggregated, anonymized reports
• Monitor service performance and reliability

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

3.1 Service Providers

We share information with trusted service providers who assist us in:

• Email delivery and processing
• Payment processing and billing
• Customer support and communication
• Analytics and performance monitoring
• Infrastructure and hosting services

3.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

4.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers and infrastructure
• Regular security assessments and updates
• Access controls and authentication

4.2 Organizational Measures

• Employee training on data protection
• Strict access controls and permissions
• Regular security audits and monitoring
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Object to certain processing activities

6.2 Communication Preferences

You can control your communication preferences by:

• Updating your account settings
• Unsubscribing from marketing emails
• Contacting our support team

6.3 Cookie Management

You can control cookies through your browser settings, though this may affect service functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

8. Children's Privacy

MergeDesk is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

9. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party services. We encourage you to review their privacy policies.

10. Cookies and Tracking Technologies

10.1 Types of Cookies

We use different types of cookies:

• Essential Cookies: Required for basic functionality
• Performance Cookies: Help us understand how you use our service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

10.2 Managing Cookies

You can manage cookies through your browser settings or our cookie preference center.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

12. European Privacy Rights

If you are located in the European Union, you have additional rights under the GDPR, including:

• The right to be informed about data processing
• The right of access to your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in our service

Your continued use of MergeDesk after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Effective Date

This Privacy Policy is effective as of January 2025 and was last updated on the date indicated at the top of this policy.