Documentation

Contact & Support

Need help with MergeDesk? We're here to assist you with any questions, technical issues, or feature requests. Choose the best way to reach us based on your needs.

Email Support

For general inquiries, technical support, or feature requests:

Email: support@send-it.network

Response Time: Within 24 hours

Best For: Non-urgent questions, detailed technical issues, feature requests

Live Chat

For immediate assistance during business hours:

Hours: Monday-Friday, 9 AM - 6 PM EST

Response Time: Within minutes

Best For: Quick questions, urgent issues, real-time assistance

Live chat is available in the bottom-right corner of your screen when you're logged into MergeDesk.
Documentation

Find answers to common questions and learn how to use MergeDesk:

Best For: Learning how to use features, troubleshooting common issues

Emergency Support

For critical system issues affecting your business:

Email: emergency@send-it.network

Response Time: Within 2 hours

Best For: System outages, critical bugs, security issues

Please use emergency support only for critical issues that significantly impact your business operations.

Frequently Asked Questions

Getting Started
How do I create my first campaign?

Check out our How-To Guide for step-by-step instructions on creating and sending your first email campaign.

What email services are supported?

MergeDesk supports SMTP, Mailgun, and Microsoft Graph (Office 365). See our Template Guide for configuration details.

Technical Issues
My emails aren't sending. What should I do?

First, check your email service configuration in the Email Profiles section. If the issue persists, contact our support team.

How do I integrate with the API?

See our complete API Reference for endpoints, authentication, and code examples.

Business Inquiries

Sales & Partnerships

Interested in enterprise features, custom integrations, or partnership opportunities?

Email: sales@send-it.network

Best For: Enterprise pricing, custom solutions, partnership inquiries

Feature Requests

Have an idea for a new feature or improvement?

Email: features@send-it.network

Best For: Suggesting new features, reporting bugs, providing feedback

About Send-It Network

MergeDesk is developed and maintained by Send-It Network, a company dedicated to providing powerful, reliable email marketing solutions.

Our Mission

To make professional email marketing accessible to businesses of all sizes through intuitive tools and reliable infrastructure.

Our Commitment

We're committed to providing excellent customer support, continuous platform improvements, and maintaining the highest standards of security and reliability.

Visit Send-It Network
Support Hours

Standard Support: Monday-Friday, 9 AM - 6 PM EST
Emergency Support: 24/7 for critical issues
Response Times: Email (24 hours), Live Chat (minutes), Emergency (2 hours)